Privacy

Village Sake Privacy Policy

Effective Date: April 25, 2026

Village Sake LLC ("Village Sake," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you use our waitlist service or visit our website, how we use it, and the choices you have. If you have any questions, contact us at admin@villagesake.com or (415) 521-5790.

1. Information We Collect

When you join the Village Sake waitlist — either in person at the restaurant or remotely through our website — we collect the following:

• Name (or the name you choose to provide for your party).
• Mobile phone number so we can send you waitlist updates by text message.
• Party size and any seating preferences you share.
• Visit timestamps such as when you joined the list, when you were seated, and when your visit ended.
• Email address only if you choose to provide one for confirmation or follow-up.

When you visit our website, our hosting provider may automatically log technical information such as IP address, browser type, and pages viewed. This is used for security and to keep the site running.

2. How We Use Your Information

We use the information we collect to:

• Manage the waitlist and seat your party.
• Send you transactional SMS messages about your wait status (confirmation, position updates, table-ready notifications, and follow-up if needed).
• Respond to questions or feedback you send us.
• Improve our service and operations through aggregated, non-identifying analysis (for example, average wait times by day of week).

We do not use your phone number for marketing or promotional messages on the waitlist number.

3. SMS Messaging

Our SMS notifications are sent only to guests who have explicitly opted in by joining the waitlist and providing their mobile number with consent. Your phone number is used only to send waitlist-related messages (confirmation, position updates, table ready, and occasional service-related follow-ups about your specific visit).

We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes. SMS opt-in data and consent are not shared with third parties or affiliates for marketing.

We use Twilio Inc. as our messaging service provider to deliver SMS messages. Twilio processes your phone number on our behalf solely to deliver the messages we send. Twilio's privacy practices are governed by their own privacy policy, available at twilio.com.

You can opt out of SMS messages at any time by replying STOP to any message you receive from us. For help, reply HELP or contact us directly. Standard message and data rates may apply depending on your mobile carrier and plan.

4. How We Share Information

We share information only in the following limited circumstances:

• Service providers: Companies that help us operate our service (such as Twilio for SMS delivery and Google Firebase for hosting and data storage). These providers may only access information as needed to perform services for us and are required to keep it confidential.
• Legal requirements: If required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: If Village Sake is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you if this affects how your information is handled.

We do not sell your personal information.

5. Data Retention

We retain your information only as long as needed for the purposes described in this policy:

• Phone numbers and waitlist details are retained for up to 90 days after your visit, then deleted from our active systems.
• Aggregated, non-identifying data (such as overall wait time statistics) may be retained longer for operational analysis.
• If you opt out of SMS by replying STOP, we retain a record of your opt-out request as long as needed to honor it.

6. Your Rights and Choices

You can:

• Opt out of SMS messages at any time by replying STOP.
• Request a copy of the personal information we hold about you.
• Request that we delete your personal information.
• Ask us to correct inaccurate information.

To exercise any of these rights, email admin@villagesake.com. We will respond within a reasonable timeframe and as required by applicable law. California residents have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, correct, and limit the use of personal information.

7. Security

We use reasonable technical and organizational measures to protect the information we collect. No method of transmission or storage is perfectly secure, however, so we cannot guarantee absolute security.

8. Children's Privacy

Our waitlist service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top will reflect when the latest version took effect. Material changes will be posted on this page; if you continue using our waitlist after changes are posted, you accept the updated policy.

10. Contact Us

Questions or requests about this Privacy Policy or your information can be sent to: